Tuesday, June 17, 2008

Outsourcing - Expanding like no bounderies

Indeed, most companies nowadays are engaging in this type of strategy called outsourcing, it is to help them solve and do the task quickly in order to meet the clients deadline and satisfy their expectations. Almost everything can be done by outsourcing.
Outsourcing defined as: To send out (work, for example) to an outside provider or manufacturer in order to cut costs.
For instance, a call center agent and this can be either a Product Support Representative (PSR) or Customer Support Representative (CSR). These to type of agent may serve for a milk company from Australia as their CSR to answer the queries or complains coming from their customers globally. These CRS's are actually working from other country that has a cheaper rate compare to Australia.

By this
type of strategy, the milk company gained more benefits especially on the financial aspect. But of course, Outsourcing can only be an effective cost-saving strategy if it is used properly. There is a lot of strategy that can be applied or you can use but out from those strategies, outsourcing is one of the popular strategy. With this, you can achieve same quality with lesser expense on your side.

1 comment:

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